Last revision on June 9th, 2018.
Your privacy is critically important to us. At Ukustic, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
- We help protect you from overreaching government demands for your personal information.
- We aim for full transparency on how we gather, use, and share your personal information.
SECTION 1 – WHAT THIS POLICY COVERS
- Our website (including ukustic.com and ukustic.ca);
- Our mobile applications (including mobile version of ukustic.com and ukustic.ca);
SECTION 2 – CREATIVE COMMONS SHAREALIKE LICENSE
SECTION 3 – INFORMATION WE COLLECT
We only collect information about you if we have a reason to do so–for example, to provide our Websites, to communicate with you, or to make our Websites better. We collect information in three ways: if and when you provide information to us, automatically through visiting and interaction with our Websites, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a our Sites account to provide a username and email address–and that’s it. You may provide us with more information–like your name–but we don’t require that information to create an account.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Your public profile information is just that–public–so please keep that in mind when deciding what information you would like to include.
- Transaction and Billing Information: If you buy something from us–a nice new set of strings, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card/paypal information, and contact information.
- Content Information: Depending on the Website you use, you may also provide us with information about you in draft and published content. For example, if you write a review or blog post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if the review is published publicly. This might be obvious to you…but it’s not to everyone!
- Communications With Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our team about a support question, or post a question at one of our Websites.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Websites-for example, when you visit or make an order at ukustic.com or ukustic.ca.
- Usage Information: We collect information about your usage of our Websites. For example, we collect information about the actions users perform on the site–in other words, who did what, when and to what thing on a site. As another example, our WooCommerce Usage Tracker tracks information like your email address and information about our online store, such as the aggregate number of orders and customers. We also collect information about what happens when you use our Websites (e.g., page views) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Websites to you, as well as get insights on how people use our Websites, so we can make our Websites better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Websites from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.
- Interactions with Other Users’ Sites: We collect some information about your interactions with other users’ sites while you are logged in to your account with us, such as your “Likes” and the fact that you commented on a particular post, so that we can, for example, recommend posts we think may interest you. As another example, for Intense Debate users, we collect information about the comments you make while logged in to your account, and use that information to, for example, tally up statistics about your comments (check them out in your dashboard!) and provide the information about your comments in your Intense Debate public profile.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into a WordPress.com account through another service (like Google) or if you connect to a social media service (like Twitter) if we use Publicize feature, we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available. We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services.
SECTION 4 – HOW AND WHY WE USE INFORMATION
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Websites–for example, to set up and maintain your account, or charge you for any purchase you make;
- To further develop and improve our Websites–for example by adding new features that we think our users will enjoy;
- To monitor and analyze trends and better understand how users interact with our Websites, which helps us improve our Websites and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition;
- To monitor and prevent any problems with our Websites, protect the security of our Websites, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Ukustic and others, which may result in us declining a transaction or the use of our Websites;
- To communicate with you, for example through an email, about offers and promotions offered by Ukustic and others we think will be of interest to you, solicit your feedback, or keep you up to date on Ukustic and our products; and
- To personalize your experience using our Websites, provide content recommendations, target our marketing messages to groups of our users, and serve relevant advertisements.
Legal Bases for Collecting and Using Information
SECTION 5 – SHARING INFORMATION
How We Share Information
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Ukustic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect through our site.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Websites and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Other Site Owners: If you have a an account at our site and leave a comment or review, your IP address and the email address associated with your account may be shared with the administrator(s) of the site where you left the comment.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is–you guessed it–disclosed publicly. That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others–and we hope you get a lot of views! For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar–get it? :). Your Gravatar, along with other public profile information, will display with the comments and “Likes” that you make on other users’ websites while logged in to your WordPress.com account. Your Gravatar + public profile information may also display with your comments, “Likes,” and other interactions on websites that use our Gravatar service, if the email address associated with your account with us is the same as the email address that you use on the other website. We also provide a “Firehose” stream of public data (like posts and comments) from sites that use our Services to provide that data to Firehose subscribers, who may view and analyze the content (all subject to our Terms of Service), but do not have rights to re-publish it, publicly. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
SECTION 6 – HOW LONG WE KEEP INFORMATION
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to one of our websites, such as the visitor’s IP address, browser type, and operating system, for approximately 365 days. We retain the logs for this period of time in order to, among other things, analyze traffic to Ukustic websites and investigate issues if something goes wrong on one of our websites. As another example, when you delete a comment or review, from our site, it stays in Trash folder for thirty days just in case you change your mind and would like restore that content–because starting again from scratch is no fun, at all. After the thirty days are up, the deleted content may remain on our backups and caches until purged.
SECTION 7 – SECURITY
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Websites for potential vulnerabilities and attacks.
SECTION 8 – CHOICES
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Website may not be accessible.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: At this time, our Websites does not respond to “do not track” signals. However, you can usually choose to set your browser to remove or reject browser cookies before using any of our Websites, with the drawback that certain features of our Websites may not function properly without the aid of cookies.
- Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Website, you can close your account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above–for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
SECTION 9 – YOUR RIGHTS
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us. EU individuals also have the right to make a complaint to a government supervisory authority.
SECTION 10 – CONTROLLERS
Ukustic’s Websites are accessible worldwide. Ukustic company is the controller of personal information, which means that we are the company responsible for processing that information. Ukustic address can be found below:
Ukustic, 131-2967 Dundas St. W, Toronto, Ontario, M6P 1Z2
SECTION 11 – HOW TO REACH US
SECTION 12 – OTHER THINGS YOU SHOULD KNOW
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
Ads and Analytics Services Provided by Others
Third Party Software
Please keep in mind that we use third party software, i.e. WooCommerce extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with our Websites, we may provide information about Website’s visitors to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
That’s it! Thanks for reading.